High-Value Account Development Manager

4 weeks ago


Limassol, Limassol, Cyprus Triskel Consulting Full time

Company Overview

Triskel Consulting is an international consulting firm providing expert services to the online entertainment sector. We are building a new VIP team and looking for experienced professionals to fill key positions.

Job Description

We are seeking a skilled High-Value Account Development Manager to join our team. As the primary point of contact for high-value players, you will be responsible for delivering exceptional customer service, building strong relationships, and providing tailored experiences to ensure player loyalty and satisfaction.

The ideal candidate will have a deep understanding of the iGaming industry, with a strong emphasis on VIP player management. They will possess excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment.

Key Responsibilities

  • Develop and maintain strong, personalized relationships with high-value players.
  • Serve as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
  • Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
  • Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
  • Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players.
  • Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.

Requirements

  • Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
  • Profound understanding of your country's iGaming market, along with in-depth knowledge of player preferences.
  • Outstanding communication and interpersonal skills.
  • Bilingual or native level of Norwegian or Finnish as well as good communication skills in English.
  • A customer-centric mindset with a firm commitment to delivering top-tier customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.

Compensation and Benefits

We offer a competitive salary of approximately $85,000 per year, commensurate with experience, plus benefits and opportunities for professional growth and development.



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