Customer Service Representative

2 weeks ago


Nicosia, Nicosia, Cyprus Cross Border Talents Full time

Job Title: Customer Service Representative

Location: Cyprus

We are seeking a dedicated and enthusiastic Customer Service Representative who is fluent in German to provide top-notch service and support to our international clientele.

Key Responsibilities:

  • Responding to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolving customer issues and complaints with empathy and efficiency
  • Providing product information and guidance to customers
  • Maintaining accurate records of customer interactions and transactions
  • Collaborating with other departments to resolve complex issues
  • Continuously improving knowledge of company products and services

Requirements:

  • Fluency in German and English (both written and spoken)
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work independently and as part of a team
  • Previous experience in customer service is a plus
  • Proficiency in Microsoft Office Suite and CRM systems

Benefits:

  • Competitive salary and performance-based bonuses
  • Relocation assistance and support for international candidates
  • Comprehensive training and ongoing professional development
  • Health and wellness programs
  • Paid vacation and holidays
  • Opportunities for career advancement within the company
  • A vibrant and multicultural work environment


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