Head of Back Office Operations

5 days ago

Nicosia, Nicosia, Cyprus Emerald Zebra Full time
Job Title: Head of Back Office

Are you a seasoned professional with a passion for back office operations? Do you have a strong background in finance and a keen eye for detail? We're looking for a talented individual to join our team as Head of Back Office at Emerald Zebra Recruitment.

About the Role:

As Head of Back Office, you will be responsible for overseeing the day-to-day operations of our back office team. This includes managing client accounts, processing payments, and ensuring compliance with regulatory requirements. You will also be responsible for implementing and maintaining operational protocols, supervising a team of internal and outsourced staff, and providing timely support for account-related issues.

Key Responsibilities:
  • Oversee daily back office operations, including client account management, payment processing, and reconciliation.
  • Supervise and guide internal and outsourced teams in account opening, transaction processing, and customer support.
  • Implement and maintain operational protocols, ensuring compliance with KYC, AML, and regulatory procedures.
  • Monitor departmental activities, improving efficiency and resolving client issues with other departments as needed.
  • Manage the client onboarding process, ensuring accurate and up-to-date records.
  • Provide timely support for account-related issues and oversee due diligence to ensure regulatory compliance.
  • Assist in the preparation of accurate and complete reports to CySEC and other regulatory authorities within deadlines.
  • Lead and mentor back office staff, overseeing performance, training, and adherence to regulations.
  • Monitor workflows, conduct evaluations, and drive continuous improvement in departmental efficiency and service quality.
Requirements:
  • University degree in Finance, Economics, or any other relevant field.
  • At least 3 years of experience in a back office department of a CySEC regulated investment firm.
  • Excellent communication skills.
  • Attention to detail and target-oriented.
  • Strong understanding of KYC and AML requirements.
  • Fluency in English, both written and spoken, is a must.
  • Ability to meet tight deadlines and work under pressure in a fast-paced environment.
  • A proactive mindset and a take-charge attitude, with the ability to lead a team and implement improvements.
  • CySEC Advanced Certificate is mandatory.
What We Offer:
  • Competitive salary package.
  • 13th Salary.
  • Medical insurance coverage.
  • Training and development opportunities.
  • Supportive and collaborative work environment.
  • Opportunities for career advancement.

Apply now: Send your CV to terri.neofitou@emeraldzebra.cy.

Become part of a dynamic team committed to excellence in financial services in our Nicosia office.

Note: All applications will be treated with strict confidentiality.

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