Senior Back Office Operations Manager

4 weeks ago


Nicosia, Nicosia, Cyprus Emerald Zebra Full time

pbJob Title:/b Head of Back Office/ppbJob Summary:/b/ppWe are seeking an experienced Head of Back Office to oversee the daily operations of our Back Office department. The successful candidate will be responsible for ensuring efficient, compliant, and accurate handling of all post-trade processes, customer accounts, and regulatory reporting./ppbKey Responsibilities:/b/pulliOversee daily Back Office operations, including client account management, payment processing, and reconciliation./liliSupervise and guide internal and outsourced teams in account opening, transaction processing, and customer support, ensuring adherence to quality standards./liliImplement and maintain operational protocols, ensuring compliance with KYC, AML, and regulatory procedures, while optimizing workflows./liliContinuously monitor departmental activities, improving efficiency and resolving client issues with other departments as needed./liliManage the client onboarding process, ensuring accurate and up-to-date records./liliProvide timely support for account-related issues and oversee due diligence to ensure regulatory compliance./liliAssist in the preparation of accurate and complete reports to CySEC and other regulatory authorities within deadlines, ensuring timely regulatory filings and documentation./liliLead and mentor Back Office staff, overseeing performance, training, and adherence to regulations./liliMonitor workflows, conduct evaluations, and drive continuous improvement in departmental efficiency and service quality./li/ulpbRequirements:/b/pulliUniversity degree in Finance, Economics, or any other relevant field./liliAt least 3 years of experience in a Back Office department of a CySEC regulated investment firm./liliExcellent communication skills./liliAttention to detail and target-oriented./liliStrong understanding of KYC and AML requirements./liliFluency in English, both written and spoken, is a must./liliAbility to meet tight deadlines and work under pressure in a fast-paced environment./liliA proactive mindset and a take-charge attitude, with the ability to lead a team and implement improvements./liliCySEC Advanced Certificate is mandatory./li/ulpbWhat We Offer:/b/pulliCompetitive salary package./lili13th Salary./liliMedical insurance coverage./liliTraining and development opportunities./liliSupportive and collaborative work environment./liliOpportunities for career advancement./li/ulpbHow to Apply:/b If you are a motivated and experienced professional looking for a new challenge, please submit your CV to a href="terri.neofitou@emeraldzebra.cy"terri.neofitou@emeraldzebra.cy/a./p



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