VIP Account Manager

3 days ago

Limassol, Limassol, Cyprus Alpha Talent Solutions Full time

VIP Account Manager Opportunity

Alpha Talent Solutions is seeking a highly skilled VIP Account Manager to join our team in Cyprus. As a German language expert, you will be responsible for developing and maintaining strong relationships with high-value players in the German market.

Key Responsibilities:

  • Client Relationship Management: Develop and maintain strong, personalized relationships with high-value players in the German market.
  • VIP Support: Serve as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
  • Customized Support: Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
  • Player Insights: Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
  • Player Analysis: Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
  • Collaboration: Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in the German region.
  • Product Knowledge: Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
  • Dispute Resolution: Handle VIP player complaints and disputes with a focus on fair and efficient resolutions.
  • Performance Reporting: Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.

Requirements:

  • Education: Bachelor's degree in a related field or equivalent work experience.
  • Industry Expertise: Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
  • Market Knowledge: Profound understanding of the German iGaming market, along with in-depth knowledge of player preferences.
  • Language Skills: Bilingual or Native level of German.
  • Communication Skills: Outstanding communication and interpersonal skills.
  • Customer Focus: A customer-centric mindset with a firm commitment to delivering top-tier customer service.
  • Analytical Skills: Strong analytical capabilities, with a data-driven approach to decision-making.
  • Software Proficiency: Proficiency in using customer relationship management (CRM) tools and other relevant software.
  • Teamwork: Ability to work effectively both independently and as part of a team.
  • Flexibility: Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.
  • Problem-Solving: Exceptional problem-solving skills and the capacity to remain composed under pressure.

What We Offer:

  • Competitive Salary
  • UNLIMITED KPIs performance bonus monthly
  • Learning and development opportunities, interesting challenging tasks;
  • Official employment in accordance with the laws of Cyprus/Malta/Bulgaria and the EU, registration of family members;
  • Company fitness corner in the office for employees;
  • Opportunity to develop language skills and partial compensation for the cost of language classes;
  • Birthday celebration present;Time for proper rest and 24 working days of Annual Vacation;
  • Breakfasts and lunches in the office (partially paid by the company)

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