Experienced VIP Account Manager
2 weeks ago
At Triskel Consulting, we are seeking a skilled VIP Account Manager to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service, building lasting relationships, and providing tailored experiences to our high-value players.
Key Responsibilities:
- Develop and maintain strong, personalized relationships with high-value players in your market.
- Serve as the main point of contact for VIP players, addressing their inquiries, concerns, and requests in a timely and professional manner.
- Provide customized support to VIP players, managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
- Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
- Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
- Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
- Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
- Handle VIP player complaints and disputes with a focus on fair and efficient resolutions.
- Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.
Requirements:
- Bachelor's degree in a related field or equivalent work experience.
- Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
- Profound understanding of your country's iGaming market, along with in-depth knowledge of player preferences.
- Outstanding communication and interpersonal skills.
- Bilingual or native level of Norwegian or Finnish, as well as good communication skills in English.
- A customer-centric mindset with a firm commitment to delivering top-tier customer service.
- Strong analytical capabilities, with a data-driven approach to decision-making.
- Proficiency in using customer relationship management (CRM) tools and other relevant software.
- Ability to work effectively both independently and as part of a team.
- Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.
- Exceptional problem-solving skills and the capacity to remain composed under pressure.
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