Slovak or Slovenian Speaking VIP Account Manager

1 month ago

Limassol, Limassol, Cyprus Triskel Consulting Full time
VIP Account Manager for Slovak or Slovenian Market

Triskel Consulting is seeking an experienced VIP Account Manager to join our team in the Slovak or Slovenian market. As a key member of our VIP team, you will be responsible for delivering exceptional customer service and building strong relationships with high-value players in your market.

Key Responsibilities:

  • Develop and maintain personalized relationships with high-value players in your market.
  • Provide tailored support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
  • Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
  • Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
  • Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
  • Handle VIP player complaints and disputes with a focus on fair and efficient resolutions.

Requirements:

  • Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
  • Profound understanding of your country iGaming market, along with in-depth knowledge of player preferences.
  • Outstanding communication and interpersonal skills.
  • Bilingual or native level of Slovak or Slovenian as well as good communication skills in English.
  • A customer-centric mindset with a firm commitment to delivering top-tier customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.
  • Proficiency in using customer relationship management (CRM) tools and other relevant software.
  • Ability to work effectively both independently and as part of a team.
  • Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.

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