Slovak or Slovenian Speaking VIP Operations Manager

2 weeks ago

Limassol, Limassol, Cyprus Triskel Consulting Full time

At Triskel Consulting, we are seeking a highly skilled VIP Account Manager to join our team and drive exceptional customer experiences for our high-value players in the Slovak or Slovenian market.

As a VIP Account Manager, you will play a pivotal role in nurturing and managing our high-value players, providing tailored support and delivering exceptional customer service to ensure their loyalty and satisfaction.

Main Responsibilities:

  • Develop and maintain strong, personalized relationships with high-value players in your market.
  • Serve as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
  • Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
  • Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
  • Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
  • Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
  • Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
  • Handle VIP player complaints and disputes with a focus on fair and efficient resolutions.
  • Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.

Requirements:

  • Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
  • Profound understanding of your country iGaming market, along with in-depth knowledge of player preferences.
  • Outstanding communication and interpersonal skills.
  • Bilingual or native level of Slovak or Slovenian as well as good communication skills in English.
  • A customer-centric mindset with a firm commitment to delivering top-tier customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.
  • Proficiency in using customer relationship management (CRM) tools and other relevant software.
  • Ability to work effectively both independently and as part of a team.
  • Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.
  • Exceptional problem-solving skills and the capacity to remain composed under pressure.
  • Availability to work on shifts Monday to Sunday until 2,00am (night shifts and weekends are worked from home).

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