Customer Service Professional for iGaming Industry

2 weeks ago


Limassol, Limassol, Cyprus Emerald Zebra Full time

Are you a skilled communicator with excellent language proficiency? We are seeking a Customer Service Professional to join our team in Larnaca or Limassol office.

About the Role:

  • Engage with clients through chat systems and email, providing timely and effective support.
  • Analyze customer requests and respond promptly, ensuring satisfaction.
  • Promote our products and services to enhance customer experience.
  • Collaborate with other departments to meet client needs.
  • Maintain professionalism and courteous demeanor at all times.

Requirements:

  • Ability to work 24/7 shifts on rotation, covering morning, evening, and night shifts.
  • Experience is preferred but not mandatory; we welcome fresh graduates and experienced professionals alike.
  • Excellent command of the English language, both written and verbal.
  • Attention to detail and ability to multitask efficiently.
  • Proficiency in computer software, particularly Excel, and strong analytical skills.
  • European citizenship.

Benefits and Perks:

  • 21 days annual leave to recharge and relax.
  • Comprehensive medical health insurance for your well-being.
  • Regular team-building activities to foster camaraderie and collaboration.
  • Monetary vouchers for birthdays and special occasions.
  • Employee discount card for exclusive shopping benefits.
  • Paid training and opportunities for career development.
  • Lunch and daily snacks and beverages to keep you energized.

Compensation:

  • Salary: €1,700 gross per month, plus an additional amount for night shifts (approximately €350 extra per month).
  • Quarterly bonus of up to €400 for exceptional performance.


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