Customer Service Expert
7 days ago
We are seeking a highly skilled Customer Service Expert to join our team as a Retention Specialist in Cyprus. This role offers an exciting opportunity to utilize your background in customer service to reinforce relationships, address concerns, and drive customer loyalty.
Key Responsibilities:
- Resolve Customer Inquiries: Engage with Portuguese-speaking customers through various channels (phone, email, chat) to resolve inquiries and concerns efficiently.
- Record Keeping: Maintain accurate and comprehensive records of customer interactions in our CRM system.
- Collaboration: Collaborate with internal teams to implement effective solutions that address customer needs.
About the Role:
This is a critical position that requires strong analytical and problem-solving abilities focused on customer satisfaction. You will have the opportunity to work in a vibrant coastal city surrounded by beautiful marina views.
Requirements:
- Language Skills: Fluency in Portuguese (written and spoken); proficiency in English is a plus.
- Experience: Proven experience in retention, with a track record of success.
- Skill Set: Excellent communication and interpersonal skills; strong analytical and problem-solving abilities focused on customer satisfaction.
- Technical Skills: Proficiency with CRM systems and customer support tools.
What We Offer:
- Competitive Salary: Our offer includes a competitive salary with performance-based incentives.
- Work-Life Balance: A supportive and inclusive work environment allows for a healthy work-life balance.
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