Payment Operations Director
4 weeks ago
We are a leading company in the high-risk sector, dedicated to providing exceptional services to our clients. Our commitment to operational excellence, customer satisfaction, and risk mitigation sets us apart in the industry.
Position Overview:The Payment Operations Manager will be responsible for overseeing all aspects of payment processing, including managing relationships with banks and merchant accounts, handling chargebacks, and ensuring compliance with KYC regulations.
Key Responsibilities:- Manage and oversee all payment processing activities, including working with payment gateways such as Rocketgate.
- Ensure seamless navigation of complex payment systems and resolve any issues promptly.
- Develop and implement strategies to mitigate payment-related risks.
- Handle chargebacks efficiently and minimize financial losses.
- Master various KYC processes to verify and identify potential illegitimate documents. Ensure compliance with all relevant regulations and industry standards.
- Work closely with the COO to align payment operations with overall company strategy and goals. Provide regular updates and reports on payment operations, chargebacks, and KYC compliance.
- Focus on enhancing operational efficiency and customer satisfaction. Develop and implement strategies to improve the overall customer experience.
- Identify and establish relationships with banks and credit card processors. Negotiate accounts and terms to ensure favorable conditions for the company. Be responsible for the onboarding process with new banks and credit card processors.
- Experience in payment operations, risk mitigation, and customer experience.
- Proven track record of enhancing operational efficiency.
- Extensive experience with payment gateways. Strong understanding of KYC processes and the ability to identify illegitimate documents.
- Excellent problem-solving and analytical skills.
- Strong aptitude for inter-departmental collaboration.
- Ability to thrive in a fast-paced, high-risk environment.
- Experience in identifying and negotiating with banks and credit card processors and proven ability to manage onboarding processes for new financial partners.
If you are interested or need more information, feel free to send a message to Joanah Bijker on LinkedIn: https://www.linkedin.com/in/joanah-bijker-721547a8/
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