IT Support Specialist

2 weeks ago

Limassol, Limassol, Cyprus Brainforce Full time €25,000 - €60,000 per year

We are seeking on behalf of our client a single family office based in Limassol, a proactive and detail-oriented IT Support Specialist to join their IT team. This role is primarily responsible for providing day-to-day IT support, ensuring the smooth operation of all IT-related systems, and assisting end-users with hardware, software, and network issues. The ideal candidate is a problem solver with strong interpersonal skills and a passion for learning and technology.

Key Responsibilities:

IT Support & Troubleshooting

  • Serve as the first point of contact for IT-related queries via helpdesk, email, or in- person.
  • Troubleshoot and resolve hardware, software, and network-related issues for end-users.
  • Support desktop/laptop systems, printers, phones, and other office equipment.

Hardware & Software Maintenance

  • Assist in installing, configuring, and updating software and hardware.
  • Maintain IT inventory records (hardware, licenses, accessories).
  • Conduct basic preventive maintenance and diagnostics on IT assets.

User Access & Systems Management

  • Create and manage user accounts, email accounts, and access rights as per policy.
  • Assist with onboarding/offboarding processes from an IT perspective.
  • Support routine system and network administration tasks as needed.

Documentation & Reporting

  • Document IT processes, procedures, and incident resolutions for internal knowledge base.
  • Assist in maintaining compliance with internal IT policies and data security protocols.

Project Support

  • Support IT team in implementing infrastructure or software projects.
  • Participate in testing and deployment of new systems or updates.

Requirements

Education & Experience:

  • Diploma or Bachelor's degree in Information Technology, Computer Science, or 1- 3 years of relevant experience in an IT support or helpdesk role.

Skills & Competencies:

  • Experience with MS Windows 10/11, Microsoft Office 365 suite (Outlook, Teams, SharePoint, OneDrive etc.) and other office applications/collaboration tools.
  • Understanding the principles of the network protocols (DNS, DHCP, VPN, TCP/IP, VLAN).
  • Understanding of basic IT security principals, firewalls.
  • Good verbal and written communication skills.
  • Analytical mindset with attention to detail.
  • Ability to work well under pressure and manage multiple support requests
  • efficiently.
  • A strong interest and desire to grow in the IT field.

Will be considered as a plus (one or more):

  • Experience working with Apple devices (MacOS, iOS, iPadOS).
  • Experience working with Linux.
  • Experience working with MikroTik and/or Ubiquiti network devices.
  • Russian or/and Greek language.

Work Environment:

  • Standard office environment with occasional lifting of equipment.
  • May require occasional off-hours support or weekend availability depending on business needs.

Benefits

  • Medical coverage
  • Permanent contract
  • Discretionary bonus
  • Competitive salary
  • Career Path Opportunities: This position provides a foundation for advancement into roles such as IT Specialist, System Administrator, or Network Support Analyst as technical skills and experience grow.

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