Trader Support Specialist

2 weeks ago

Limassol, Limassol, Cyprus Spotware Systems Full time €45,000 - €120,000 per year

Spotware Systems is looking for a Trader Support Specialist to join our team in Limassol. As part of the Trader Support team, you will assist clients and internal teams with inquiries related to the functionality of our cTrader platform. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a customer-focused mindset.

This role requires relocation to Cyprus and on-site work from our office.

Responsibilities:

  • Providing support and resolving client issues via email, chat, and other communication channels promptly and professionally.
  • Troubleshooting technical and functional issues related to the cTrader platform, marketplace and escalate cases when necessary.
  • Collaborating with internal teams, including technical and product departments, to address and resolve client concerns.
  • Ensuring accurate and detailed documentation of support activities, interactions, and troubleshooting processes.
  • ​​​​​​​Analyzing client feedback to identify common issues and recommend potential improvements.
  • ​​​​​​​Staying updated on product developments and industry best practices to provide informed support.

Requirements​​​​​​​:

  • 2 years of experience in a customer support or client-facing role, preferably in the fintech, trading, or digital goods industry.
  • Strong verbal and written communication skills in English. Proficiency in additional languages is a plus.

Nice to Have:

  • Familiarity with forex trading platforms or a basic understanding of financial markets and trading principles.
  • Experience working in Public Relationship.
  • You use AI not just occasionally, but as a core part of how you think, work, and deliver results. Being AI-augmented is part of what makes you a top performer.
  • Proven problem-solving skills with the ability to manage and resolve technical and functional issues.
  • A customer-focused mindset with empathy, patience, and a solution-oriented approach.
  • Strong organizational and multitasking abilities, capable of managing multiple tasks in a fast-paced environment.
  • Proficiency in using customer support software and CRM tools.
Conditions​​​​​​​:
  • Competitive remuneration.
  • Private medical insurance.
  • Relocation package (if applicable), including work permit arrangements.
  • Welcome baby bonus.
  • Birthday voucher.
  • Fully equipped office with daily fruits, breakfast on Wednesdays, pizzas on Thursdays and snacks on Fridays.
  • Opportunities for professional growth.

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