Operations Specialist
4 days ago
We are looking for an Operations Specialist to support second-line operations for cTrader Store. The role includes handling refunds, payouts, KYC checks, content validation, and reviewing escalated cases from the support team. No direct communication with sellers.
ResponsibilitiesReview and approve/decline refund requests and payouts escalated by L1 support.Process refunds and payments through payment providers and maintain accurate records.Handle payment provider inquiries (chargebacks, disputes, evidence requests).Perform user identity verification (KYC) and identify suspicious activity.Validate user-submitted content (products, updates, descriptions) to ensure compliance with Store policies.Review and verify referral rewards; investigate suspicious referral activity.Maintain and improve internal processes, documentation, and escalation workflows.Collaborate with support and product teams to ensure smooth operational flow.Prepare basic reports on refunds, KYC, disputes, content reviews, and referral operations. Requirements2+ years of experience in operations, payments, KYC, marketplace operations, or similar roles.Understanding of digital payments, disputes, and refund workflows.Experience with KYC document checks.Strong analytical skills, attention to detail, and ability to make consistent decisions.Good written English; ability to work independently and follow guidelines. ConditionsCompetitive remuneration reflecting your skills, contribution, and experience.Comprehensive private medical insurance for your peace of mind and well-being.Relocation support package (if applicable) — including visa and work permit arrangements to ensure a smooth move to Cyprus.Welcome Baby Bonus to celebrate life's most joyful milestones.Birthday Voucher to make your special day even brighter.Fully equipped, modern workplace offering daily fresh fruits, Wednesday breakfasts, Thursday pizza days, and Friday snacks — because great work deserves great food.Sports and wellness benefits, including company-subsidized gym memberships and wellness programs to help you stay active and energized.Support with integration into life in Cyprus, including guidance on local healthcare, banking, and accommodation.Continuous learning and professional growth opportunities, including internal training, conferences, and skill-development initiatives.Greek language classes to help you adapt smoothly to local life and culture.Support with the fast-track naturalisation process for long-term employees.-
Operations Specialist
2 days ago
Limassol, Limassol, Cyprus Spotware Systems Full timeWe are looking for an Operations Specialist to support second-line operations for cTrader Store. The role includes handling refunds, payouts, KYC checks, content validation, and reviewing escalated cases from the support team. No direct communication with sellers.ResponsibilitiesReview and approve/decline refund requests and payouts escalated by L1...
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