Operations Specialist

2 days ago


Limassol, Limassol, Cyprus Spotware Systems Full time

We are looking for an Operations Specialist to support second-line operations for cTrader Store. The role includes handling refunds, payouts, KYC checks, content validation, and reviewing escalated cases from the support team. No direct communication with sellers.

Responsibilities

  • Review and approve/decline refund requests and payouts escalated by L1 support
  • Process refunds and payments through payment providers and maintain accurate records
  • Handle payment provider inquiries (chargebacks, disputes, evidence requests)
  • Perform user identity verification (KYC) and identify suspicious activity
  • Validate user-submitted content (products, updates, descriptions) to ensure compliance with Store policies
  • Review and verify referral rewards; investigate suspicious referral activity
  • Maintain and improve internal processes, documentation, and escalation workflows
  • Collaborate with support and product teams to ensure smooth operational flow
  • Prepare basic reports on refunds, KYC, disputes, content reviews, and referral operations.

Requirements

  • 2+ years of experience in operations, payments, KYC, marketplace operations, or similar roles
  • Understanding of digital payments, disputes, and refund workflows
  • Experience with KYC document checks
  • Strong analytical skills, attention to detail, and ability to make consistent decisions
  • Good written English; ability to work independently and follow guidelines

Conditions

  • Competitive remuneration reflecting your skills, contribution, and experience
  • Comprehensive private medical insurance for your peace of mind and well-being
  • Relocation support package (if applicable) — including visa and work permit arrangements to ensure a smooth move to Cyprus
  • Welcome Baby Bonus to celebrate life's most joyful milestones
  • Birthday Voucher to make your special day even brighter
  • Fully equipped, modern workplace offering daily fresh fruits, Wednesday breakfasts, Thursday pizza days, and Friday snacks — because great work deserves great food
  • Sports and wellness benefits, including company-subsidized gym memberships and wellness programs to help you stay active and energized
  • Support with integration into life in Cyprus, including guidance on local healthcare, banking, and accommodation
  • Continuous learning and professional growth opportunities, including internal training, conferences, and skill-development initiatives
  • Greek language classes to help you adapt smoothly to local life and culture
  • Support with the fast-track naturalisation process for long-term employees

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