Courier Operations Manager

We're looking for an analytical and solutions-driven Courier Operations Manager with excellent leadership and interpersonal skills to lead the Courier Function of Bolt Food Cyprus. This is a highly strategic and execution-heavy role where you will manage the performance of our courier network, scale operations to new cities, and build a lean, high-performing team that delivers operational excellence on the ground. You'll work closely with the Country Manager and various local and global stakeholders to shape the future of Bolt Food's last-mile logistics in Cyprus.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission

About the role

You will be the owner of courier operations end-to-end — from process design to team development, execution, and performance management. You'll start by managing a highly technical Courier Operations Specialist and gradually expand the team by identifying skill gaps and hiring accordingly. We're seeking someone who can seamlessly switch between deep analytical problem-solving and on-the-ground leadership. You must be comfortable speaking with couriers, analysing their performance data, and building robust supply models to improve efficiency and earnings.

Expected travel to key operational zones in Cyprus will be required — you should be excited to spend time with couriers in the field, not just behind a laptop.

Main tasks and responsibilities:

• Launch, manage, and scale courier operations across the local market in Cyprus.
• Create, improve, and optimise courier operations processes.
• Monitor and enhance key delivery metrics to improve efficiency and ensure an excellent experience for users, couriers, and partners (restaurants & groceries).
• Identify operational blockers such as supply forecasting and solve them by leading from the front — be ready to roll up your sleeves and work hands-on.
• Develop operational and financial models focused on optimising each component of the delivery process.
• Collaborate with cross-functional teams to advance courier operation-related goals.

About you:

• You have a degree in Business Administration, Finance, Supply Chain, or a related field.
• You have 3+ years of relevant experience in operations, commercial, last-mile delivery, logistics, consultancy, or analytics.
• You are an analytical thinker who loves solving complex problems (advanced Excel/Google Sheets skills required; Looker/PowerBI/Tableau are a plus).
• You are an owner who proactively seeks to improve processes and handle business challenges.
• You have strong stakeholder management, negotiation, and overall communication skills.
• You have excellent verbal and written communication skills in English; knowledge of Greek is a plus.

Experience is important, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying

Why you'll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

#LI-Hybrid