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IT Support Officer

2 months ago

Nicosia, Nicosia, Cyprus GRS Recruitment Full time
IT Support Officer IT Support Officer

A market leader in global financial services and next-generation multi-channel trading software systems is seeking an IT Support Officer to join their rapidly expanding Nicosia operation.

About the Company

Our company believes that our greatest success is our people and we offer a dynamic and supportive environment where you can grow your career to new heights.

Main Duties and Responsibilities
  • Provide 1st and 2nd level IT on-site and remote support to employees in several countries.
  • Support Windows systems and services: Desktops, Printers and Servers.
  • Ensure maintenance of IT infrastructure: Wireless/wired networks, passive/active network devices and LAN/WAN services.
  • Support and maintain company IP telephony system, end user phones, fax, etc.
  • Diagnose and resolve ongoing hardware/software issues.
  • Carry out periodic updates of the operating systems or applicable software.
  • Participate in local and global projects.
  • Maintain hardware inventories and software licenses.
  • Manage local IT procurement.
  • Contribute to the creation/change of documentation, knowledge base, and manuals.
  • Maintain users' management in the company's CRM system.
  • Follow relevant IT and security processes, policies, guidelines, standards, and blueprints.
  • Provide regular reports.
  • Maintain a positive and helpful attitude for any incoming support requests.
Candidate Profile
  • Bachelor's degree in Computer Science or other related field.
  • Excellent knowledge of Greek and English languages, both verbal and written.
  • 1-3 years of experience in a similar role.
  • Previous experience with Microsoft operating systems: Windows 10/11, Windows Server 2012 R2 and above.
  • Good knowledge of Microsoft based infrastructure - AD, DNS, and DHCP.
  • Knowledge of Office 365/Sharepoint/Azure AD/MDM is an advantage.
  • Good understanding of TCP/IP, roles of network appliances and services.
  • Knowledge of VoIP Telephone system – Asterisk.
  • Experience in writing technical documentation.
  • Ability to understand and resolve network and performance related problems.
  • Experience with Scripts & automation is an advantage – PowerShell.
  • Strong analytical and troubleshooting skills.
  • Ability to work under pressure and meet tight deadlines.
  • Self-motivated with an ability to work autonomously.
  • Self and quick learner.
  • Team player.