Customer Success Team Lead

5 days ago


Limassol, Limassol, Cyprus Emerald Zebra Full time
Emerald Zebra Fintech Opportunity

We are seeking an experienced Customer Success Team Lead to join our pioneering Fintech group at the forefront of revolutionizing payment practices. This role offers a unique chance to make a meaningful impact and drive business growth.

About Emerald Zebra:

A dynamic, international team values diversity and collaboration in a vibrant work environment. Our pet-friendly office provides a comfortable and inspiring space for professionals to thrive.

Salary:

The attractive compensation package includes a competitive salary ranging from 2300 EUR gross to 3000 EUR gross.

Job Description:

This key position focuses on building and maintaining strong relationships with key accounts, driving customer satisfaction, and fostering growth. As a Customer Success Team Lead, you will play a crucial role in ensuring that our clients' customers achieve their desired outcomes while maximizing the value they receive from their products and services.

Main Responsibilities:

  • Strategic Customer Relationship Management
  • Customer Onboarding and Adoption
  • Feedback, Improvement, and Innovation
  • Retention and Expansion
  • Strategic Reporting and Analysis
  • Cross-Functional Collaboration
  • Issue Resolution and Advocacy
  • Educational Content and Resource Development
  • Customer Success Strategy and Planning
  • Community Engagement
  • Performance Metrics and Improvement
  • Market and Competitor Awareness

Required Skills and Qualifications:

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field
  • Proven track record in a customer-facing role, ideally within the FinTech or technology sector
  • Excellent communication and interpersonal skills, capable of engaging effectively with stakeholders at all levels
  • Strong analytical and strategic thinking skills, with the ability to use data to inform decisions and strategies
  • Proficient in CRM and other customer success tools, with a preference for Salesforce experience
  • Ability to work independently in a dynamic, fast-paced environment

Benefits:

  • Vibrant Team Culture
  • Comprehensive Health Benefits
  • Modern, Welcoming Workspace
  • Engaging Social Events
  • Professional Development Opportunities

Location:

This role is based in Cyprus and offers the possibility to work from either the Limassol or Paphos office.

Please note:

Fluency in English is required, and proficiency in additional languages is a distinct advantage.


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