Customer Success Team Lead
5 days ago
We are seeking an experienced Customer Success Team Lead to join our pioneering Fintech group at the forefront of revolutionizing payment practices. This role offers a unique chance to make a meaningful impact and drive business growth.
About Emerald Zebra:
A dynamic, international team values diversity and collaboration in a vibrant work environment. Our pet-friendly office provides a comfortable and inspiring space for professionals to thrive.
Salary:
The attractive compensation package includes a competitive salary ranging from 2300 EUR gross to 3000 EUR gross.
Job Description:
This key position focuses on building and maintaining strong relationships with key accounts, driving customer satisfaction, and fostering growth. As a Customer Success Team Lead, you will play a crucial role in ensuring that our clients' customers achieve their desired outcomes while maximizing the value they receive from their products and services.
Main Responsibilities:
- Strategic Customer Relationship Management
- Customer Onboarding and Adoption
- Feedback, Improvement, and Innovation
- Retention and Expansion
- Strategic Reporting and Analysis
- Cross-Functional Collaboration
- Issue Resolution and Advocacy
- Educational Content and Resource Development
- Customer Success Strategy and Planning
- Community Engagement
- Performance Metrics and Improvement
- Market and Competitor Awareness
Required Skills and Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field
- Proven track record in a customer-facing role, ideally within the FinTech or technology sector
- Excellent communication and interpersonal skills, capable of engaging effectively with stakeholders at all levels
- Strong analytical and strategic thinking skills, with the ability to use data to inform decisions and strategies
- Proficient in CRM and other customer success tools, with a preference for Salesforce experience
- Ability to work independently in a dynamic, fast-paced environment
Benefits:
- Vibrant Team Culture
- Comprehensive Health Benefits
- Modern, Welcoming Workspace
- Engaging Social Events
- Professional Development Opportunities
Location:
This role is based in Cyprus and offers the possibility to work from either the Limassol or Paphos office.
Please note:
Fluency in English is required, and proficiency in additional languages is a distinct advantage.
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