Customer Success Representative

4 weeks ago


Limassol, Limassol, Cyprus Triskel Consulting Full time
Role Overview

We are seeking a highly motivated and driven Customer Success Representative to join our International Sales team in Cyprus or Bulgaria.

About the Job

This is an excellent opportunity for self-driven individuals who are passionate about customer service and sales. As a Customer Success Representative, you will be responsible for proactively engaging with players via outbound calls, providing assistance with site usage to boost activity, retention, and reactivation rates.

Responsibilities
  • Making daily outbound calls and follow-ups to ensure customers have a seamless experience.
  • Promoting the company's sites, products, and campaigns to increase customer engagement.
  • Working closely with the team leader to understand and achieve targets.
  • Collaborating with other departments such as Payments, Risk, VIP, and Customer Support to deliver exceptional customer experiences.
Requirements
  • A strong passion for customer service and sales, with a drive to reach targets and overachieve on a daily basis.
  • Excellent communication skills, with the ability to communicate at a bilingual or native level of German and fluent in English.
  • A comfort in striking up conversations while confidently promoting the company's sites, products, and promotions.
  • An understanding of the Casino and/or sports betting industry, with knowledge of key trends and developments.
Benefits
  • Competitive salary: €25,000 - €35,000 per annum, depending on experience.
  • Opportunities for career growth and professional development within the company.
  • Dynamic and young team environment.
  • Corporate events and team-building activities.

We offer an exciting and challenging role for someone looking to take their career to the next level.



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