Customer Success Representative
4 weeks ago
We are seeking a highly motivated and driven Customer Success Representative to join our International Sales team in Cyprus or Bulgaria.
About the JobThis is an excellent opportunity for self-driven individuals who are passionate about customer service and sales. As a Customer Success Representative, you will be responsible for proactively engaging with players via outbound calls, providing assistance with site usage to boost activity, retention, and reactivation rates.
Responsibilities- Making daily outbound calls and follow-ups to ensure customers have a seamless experience.
- Promoting the company's sites, products, and campaigns to increase customer engagement.
- Working closely with the team leader to understand and achieve targets.
- Collaborating with other departments such as Payments, Risk, VIP, and Customer Support to deliver exceptional customer experiences.
- A strong passion for customer service and sales, with a drive to reach targets and overachieve on a daily basis.
- Excellent communication skills, with the ability to communicate at a bilingual or native level of German and fluent in English.
- A comfort in striking up conversations while confidently promoting the company's sites, products, and promotions.
- An understanding of the Casino and/or sports betting industry, with knowledge of key trends and developments.
- Competitive salary: €25,000 - €35,000 per annum, depending on experience.
- Opportunities for career growth and professional development within the company.
- Dynamic and young team environment.
- Corporate events and team-building activities.
We offer an exciting and challenging role for someone looking to take their career to the next level.
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