Customer Service Representative
2 weeks ago
We're seeking a skilled Customer Service Representative to join our team at JL Talent Partners. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via phone and email.
Key responsibilities include:
- Providing accurate and timely support to customers on a range of issues;
- Using the right procedures to ensure a seamless customer experience;
- Building meaningful relationships with customers through courteous and professional communication;
- Meeting and exceeding customer service quality goals and productivity targets;
- Creating a positive customer experience that meets our high standards.
What's in it for you?
- A competitive salary package with performance bonus;
- Health coverage and private health care;
- Relocation support package for candidates abroad.
Requirements:
- German C2 language proficiency;
- English B2 language proficiency;
- Ability to resolve customer concerns and create a seamless customer experience;
- Self-sufficiency and confidence in troubleshooting basic technical issues;
- EU citizenship or residence card.
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