Highly Skilled VIP Customer Experience Manager

5 days ago

Limassol, Limassol, Cyprus Triskel Consulting Full time

Company Overview:


We are Triskel Consulting, a leading international player in the online entertainment sector, seeking an experienced and highly skilled VIP Customer Experience Manager to join our new VIP team.


About the Role:


This is an exciting opportunity for a customer-focused professional with exceptional communication skills to deliver exceptional customer experiences and build strong relationships with high-value players in their market. You will play a pivotal role in nurturing and managing these players, providing tailored support and services to ensure their loyalty and satisfaction.


Main Responsibilities:



  • Develop and maintain strong, personalized relationships with high-value players in your market, ensuring timely responses to their inquiries, concerns, and requests.
  • Serve as the primary point of contact for VIP players, addressing their issues promptly and efficiently, and providing customized support to meet their needs.
  • Gain a deep understanding of VIP player preferences and proactively offer personalized promotions, bonuses, and incentives to maximize player value.
  • Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
  • Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
  • Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
  • Manage VIP player complaints and disputes with a focus on fair and efficient resolutions.
  • Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.

Requirements:



  • Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
  • Profound understanding of the Hungarian iGaming market, along with in-depth knowledge of player preferences.
  • Outstanding communication and interpersonal skills, with bilingual proficiency in Hungarian and English.
  • A customer-centric mindset with a firm commitment to delivering top-tier customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.
  • Proficiency in using customer relationship management (CRM) tools and other relevant software.
  • Ability to work effectively both independently and as part of a team.
  • Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.
  • Exceptional problem-solving skills and the capacity to remain composed under pressure.
  • A competitive salary of approximately $80,000 per annum, commensurate with experience, plus additional benefits.

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