Customer Service Representative
2 weeks ago
Customer Service Representative
MANSYSTEMS ), one of the leading companies as
consulting Firm, operating in Cyprus and 104 countries globally, is seeking for a
Customer Service Representative (GROUP in Building Materials Industry).
Customer Service Representative
(CSR 973783CPA)- PAPHOS
Job Purpose:
Customer Service Representative, act as a liaison, provide
product/services information, answer questions, and resolve any
emerging problems that our customer accounts might face with accuracy
and efficiency. This role involves coordination of government projects,
public sector communications, and coordination of large-scale tenders.
Key Responsibilities:
a. Manage of incoming phone calls
b. Identify and assess customers' needs to achieve satisfaction
c. Build sustainable relationships and trust with customer accounts through
open and interactive communication
d. Provide accurate, valid and complete information by using the right
methods/tools
e. Handle customer, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution
f. Keep records of customer interactions, process customer accounts and file
documents
g. Follow communication procedures, guidelines and policies
Qualifications & Skills:
a. Proven customer support experience or experience as a Client Service
Representative/ Secretary/ Administrator
b. Track record of over-achieving quota
c. Familiarity with CRM systems and practices
d. Customer orientation and ability to adapt/respond to different types of
characters
e. Excellent communication and presentation skills
f. Ability to multi-task, prioritize, and manage time effectively
g. Fluency in Greek and English (written and spoken).
h. Ms office
Benefits:
a. 21 days' vacation,
b. 13 th salary
c. Sustained training and development
d. A friendly professional team to support you
e. Working Hours: 8:00AM – 17:00PM (Monday to Friday one hour lunch
break at 13 00)
f. other standard benefits.
g. Up to 1.500€ Net salary
h. Extra bonus
If you get excited with the idea of competing for success and recognition of your
talent and you demonstrate the above competencies, then send your CV
- All applications will be treated as confidential.
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