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Customer Experience Officer

2 months ago

Limassol, Limassol, Cyprus GRS Recruitment Full time

Customer Experience Officer sought for a well-established forex broker in Nicosia, Cyprus, to handle client queries, resolve issues, and promote products.

Main Responsibilities:
  • Respond to client queries via chat and email within 24 hours.
  • Resolve misunderstandings and handle difficult clients in a polite and professional manner.
  • Direct unresolved issues to designated people and/or departments, communicate and coordinate with them, and respond to clients' requests accordingly.
  • Promote products and services offered by the company via chat and email.
  • Provide feedback on the development of products and services based on client interactions.
  • Keep up to date with promotions and products offered by the company.
  • Maintain confidentiality and professionalism in all instances.
  • Complete service-related tasks as requested by the manager.
  • Review clients' documents in the KYC system and reply to client emails related to account verification.
  • Request relevant documents from clients in case they are not provided.
  • Follow and keep up to date with new internal procedures.
  • Act in the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service.
Candidate Profile:
  • Experience in customer care or any other relevant field.
  • Strong English communication skills, both written and verbal.
  • Knowledge of any additional language will be considered an advantage.
  • Strong customer care skills.
  • Excellent client handling skills.
  • Strong communication and interpersonal skills.
  • Excellent organisational skills.
  • Business acumen.
  • Teamwork and problem-solving skills.
  • Hard working and able to cope under pressure.
  • Excellent computer literacy.
  • Willingness to do morning, afternoon, and night shifts on a weekly basis.
Company Benefits:
  • Corporate fund scheme.
  • Discretionary bonus based on company's and personal performance.
  • Discount benefit card.
  • Friday Lunch and daily snacks and beverages at the office.
  • Yearly Training Budget – Udemy membership per department.
  • Training opportunities for growth and personal development.
  • Up to 25 days holidays per year.