Client Relationship Strategist
2 weeks ago
Exceptional Client Relationships: The Key to Success
At Emerald Zebra, we're looking for a skilled Client Relationship Strategist to lead our client journey from onboarding to lasting loyalty. As a key member of our team, you'll shape meaningful client relationships, boost engagement, and drive business growth.
Key Responsibilities:
- Develop and execute impactful strategies to enhance the client lifecycle, from onboarding to retention.
- Analyze client behaviors and market trends to uncover insights and inform personalized strategies.
- Collaborate with cross-functional teams to ensure a seamless and cohesive client experience.
- Manage CRM systems to drive decision-making and improve client interactions.
- Oversee onboarding to guarantee compliance and deliver a smooth welcome for new clients.
- Tailor client communications and marketing campaigns for a tailored experience.
- Monitor client lifecycle metrics and provide actionable insights to senior management.
Requirements:
- Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
- 2+ years of experience in client relationship management or customer success, ideally in financial services.
- Proficiency in data analytics tools to drive informed decisions.
- Strong understanding of the financial services industry and relevant regulatory environments.
- Excellent communication, organizational, and interpersonal skills.
- Proven track record of developing and implementing client relationship strategies.
Packages and Benefits:
- Competitive salary: €36,000 - €42,000 per year (depending on experience).
- Provident Fund.
- Bonus based on performance.
- Employee Discount Card.
- Learning & Development Budget.
About Emerald Zebra:
We're a well-established FinTech Company specializing in online trading and focusing on employee experience and development.
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