Luxury Market Specialist for High-Value Players

3 weeks ago

Limassol, Limassol, Cyprus Triskel Consulting Full time

We are seeking a Luxury Market Specialist to join our team at Triskel Consulting, where you will play a pivotal role in nurturing and managing high-value players within the online entertainment sector.

Your primary responsibility will be to deliver exceptional customer service, build lasting relationships, and provide tailored experiences to ensure the loyalty and satisfaction of VIP players.

  • You will develop and maintain strong, personalized relationships with high-value players in your market, serving as the main point of contact for their inquiries, concerns, and requests.
  • Providing customized support includes managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
  • You will gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
  • Closely monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
  • You will collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
  • Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
  • Handle VIP player complaints and disputes with a focus on fair and efficient resolutions.
  • Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.

Requirements:

  • Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
  • A profound understanding of your country's iGaming market, along with in-depth knowledge of player preferences.
  • Outstanding communication and interpersonal skills.
  • Bilingual or native level of Norwegian or Finnish as well as good communication skills in English.
  • A customer-centric mindset with a firm commitment to delivering top-tier customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.
  • Proficiency in using customer relationship management (CRM) tools and other relevant software.
  • Ability to work effectively both independently and as part of a team.
  • Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.
  • Exceptional problem-solving skills and the capacity to remain composed under pressure.

The estimated salary for this position is $65,000 - $80,000 per annum, depending on qualifications and experience.

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