Luxury Client Relationship Manager
1 month ago
Job Description
">We are seeking an experienced Luxury Client Relationship Manager to join our team at Alpha Talent Solutions. This is a fantastic opportunity for someone with a strong background in customer service and German language expertise.
About the Role
">As a Luxury Client Relationship Manager, you will be responsible for building and maintaining strong relationships with high-value clients who have a native or bilingual level of German.
Responsibilities
">Develop and maintain personalized relationships with luxury clients, addressing their inquiries, concerns, and requests promptly and efficiently.
Provide customized support to luxury clients, managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
Gain an in-depth understanding of client preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
Monitor and analyze client activity, identifying trends and opportunities to enhance engagement and retention.
Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to luxury clients in your region.
Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to luxury clients.
Handle client complaints and disputes with a focus on fair and efficient resolutions.
Provide regular reporting on the performance of your luxury clients, accompanied by recommendations for improvement to the management team.
Requirements
">Bachelor's degree in a related field or equivalent work experience.
Demonstrated expertise in the iGaming industry, with a strong emphasis on luxury client management.
Profound understanding of the Cyprus iGaming market, along with in-depth knowledge of client preferences.
Bilingual or Native level of German.
Outstanding communication and interpersonal skills.
A customer-centric mindset with a firm commitment to delivering top-tier customer service.
Strong analytical capabilities, with a data-driven approach to decision-making.
Proficiency in using customer relationship management (CRM) tools and other relevant software.
Ability to work effectively both independently and as part of a team.
Flexibility in terms of working hours, as luxury client management may occasionally require evening and weekend availability.
Benefits
">Estimated Salary: $80,000 - $120,000 per year, depending on experience.
Benefits Package: Health insurance, UNLIMITED KPIs performance bonus monthly, learning and development opportunities, interesting challenging tasks, official employment in accordance with the laws of Cyprus/Malta/Bulgaria and the EU, registration of family members, company fitness corner in the office for employees, opportunity to develop language skills and partial compensation for the cost of language classes, birthday celebration present, time for proper rest and 24 working days of Annual Vacation, breakfasts and lunches in the office (partially paid by the company).
About Us
">Alpha Talent Solutions is a leading recruitment agency specializing in iGaming industry professionals. We pride ourselves on providing exceptional customer service and matching talented individuals with exciting job opportunities.
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