Customer Retention Specialists for Spanish Market

4 weeks ago


Limassol, Limassol, Cyprus The Talent Hunter Full time

We are seeking highly skilled Customer Retention Specialists to join our team at The Talent Hunter in Mauritius, Cyprus, or Serbia. This is a unique opportunity to work with a global organization and contribute to the growth of our client's business in the Spanish Market.

About The Job

As a Customer Retention Specialist, you will be responsible for actively engaging with existing clients to deliver exceptional service and ensure customer satisfaction. Your primary focus will be on retaining customers in the Spanish Market (LATAM), utilizing proactive communication strategies to address client concerns and prevent churn.

Your key responsibilities will include:

  • Actively engaging with existing clients via phone and email to foster strong relationships and ensure customer satisfaction.
  • Utilizing CRM tools and Microsoft Office applications to manage client interactions and feedback.
  • Collaborating with internal teams to identify upselling and cross-selling opportunities for customers.
  • Analyzing customer feedback and retention trends to propose actionable improvements.
  • Achieving and exceeding retention targets and KPIs determined by management.

We offer a competitive salary of approximately $40,000-$60,000 per year, depending on experience, as well as opportunities for career growth and advancement within a global organization. Our comprehensive relocation package includes support with housing and other benefits.

What We Offer

We are committed to providing our employees with a supportive and multicultural working environment. Our training and resources will ensure your success in the role, and we offer performance-based incentives to reward your hard work.

Please note that this is a full-time position, and candidates must be willing to relocate to Mauritius, Cyprus, or Serbia. We look forward to receiving your application.



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