Customer Loyalty Specialists
4 days ago
The Talent Hunter is seeking skilled and experienced Portuguese-speaking Customer Loyalty Specialists to join our team in Cyprus.
We are looking for professionals who can leverage their background in customer service to reinforce relationships, address concerns, and drive customer loyalty.
In this critical role, you will be responsible for engaging with Portuguese-speaking customers through various channels (phone, email, chat) to resolve inquiries and concerns efficiently.
Key Responsibilities:
- Maintain accurate and comprehensive records of customer interactions in our CRM system.
- Collaborate with internal teams to implement effective solutions that address customer needs.
Required Skills and Qualifications:
- Fluency in Portuguese (written and spoken); proficiency in English is a plus.
- Proven experience in retention, with a track record of success.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities focused on customer satisfaction.
- Proficiency with CRM systems and customer support tools.
- Ability to thrive in a team-oriented environment while being self-motivated.
Benefits:
- Competitive salary with performance-based incentives.
- A supportive and inclusive work environment.
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