Senior Global VIP Client Manager

2 weeks ago


Limassol, Limassol, Cyprus Triskel Consulting Full time
Job Description

We are seeking an experienced Senior Global VIP Client Manager to join our team at Triskel Consulting. As a key member of our staff, you will be responsible for managing high-value clients in the online entertainment sector.

Responsibilities
  • Develop and maintain strong relationships with high-value clients, ensuring their loyalty and satisfaction.
  • Provide exceptional customer service, promptly addressing client inquiries, concerns, and requests.
  • Manage deposit and withdrawal requests, resolve payment issues, and ensure a seamless gaming experience.
  • Gather insights into client preferences and deliver personalized promotions, bonuses, and incentives to maximize value.
  • Monitor and analyze client activity, identifying trends and opportunities to enhance engagement and retention.
  • Collaborate with the marketing team to design targeted campaigns and promotions tailored to high-value clients.
  • Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to clients.
  • Handle client complaints and disputes with a focus on fair and efficient resolutions.
  • Provide regular reporting on client performance, accompanied by recommendations for improvement.
Requirements
  • Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP client management.
  • Profound understanding of the iGaming market, along with in-depth knowledge of client preferences.
  • Outstanding communication and interpersonal skills.
  • Bilingual or native level of English, with good communication skills.
  • A customer-centric mindset with a firm commitment to delivering top-tier customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.
  • Proficiency in using CRM tools and other relevant software.
  • Ability to work effectively both independently and as part of a team.
  • Flexibility in terms of working hours, as VIP client management may occasionally require evening and weekend availability.
  • Exceptional problem-solving skills and the capacity to remain composed under pressure.
Compensation and Benefits

The estimated salary for this position is $65,000-$90,000 per year, depending on experience. Additional benefits include health insurance, retirement plan, and paid time off.



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