Senior Global VIP Client Manager
2 weeks ago
We are seeking an experienced Senior Global VIP Client Manager to join our team at Triskel Consulting. As a key member of our staff, you will be responsible for managing high-value clients in the online entertainment sector.
Responsibilities- Develop and maintain strong relationships with high-value clients, ensuring their loyalty and satisfaction.
- Provide exceptional customer service, promptly addressing client inquiries, concerns, and requests.
- Manage deposit and withdrawal requests, resolve payment issues, and ensure a seamless gaming experience.
- Gather insights into client preferences and deliver personalized promotions, bonuses, and incentives to maximize value.
- Monitor and analyze client activity, identifying trends and opportunities to enhance engagement and retention.
- Collaborate with the marketing team to design targeted campaigns and promotions tailored to high-value clients.
- Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to clients.
- Handle client complaints and disputes with a focus on fair and efficient resolutions.
- Provide regular reporting on client performance, accompanied by recommendations for improvement.
- Bachelor's degree in a related field or equivalent work experience.
- Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP client management.
- Profound understanding of the iGaming market, along with in-depth knowledge of client preferences.
- Outstanding communication and interpersonal skills.
- Bilingual or native level of English, with good communication skills.
- A customer-centric mindset with a firm commitment to delivering top-tier customer service.
- Strong analytical capabilities, with a data-driven approach to decision-making.
- Proficiency in using CRM tools and other relevant software.
- Ability to work effectively both independently and as part of a team.
- Flexibility in terms of working hours, as VIP client management may occasionally require evening and weekend availability.
- Exceptional problem-solving skills and the capacity to remain composed under pressure.
The estimated salary for this position is $65,000-$90,000 per year, depending on experience. Additional benefits include health insurance, retirement plan, and paid time off.
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