High-Value Player Relationship Manager

4 days ago


Limassol, Limassol, Cyprus Triskel Consulting Full time

At Triskel Consulting, we're building a new VIP team that requires experienced professionals to manage high-value players across various markets. As the High-Value Player Relationship Manager, you'll play a pivotal role in nurturing and maintaining strong relationships with these valuable clients.

Key Responsibilities:
  • Develop and maintain personalized connections with high-value players, ensuring their loyalty and satisfaction.
  • Serve as the primary point of contact for VIP players, addressing inquiries, concerns, and requests promptly and efficiently.
  • Provide customized support, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
  • Gather in-depth knowledge of VIP player preferences and proactively deliver tailored promotions, bonuses, and incentives to maximize player value.
  • Analyze player activity to identify trends and opportunities for enhancing player engagement and retention.
  • Collaborate with the marketing team to design targeted campaigns and promotions specific to VIP players in your region.
  • Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
  • Resolve VIP player complaints and disputes with a focus on fair and efficient resolutions.
  • Provide regular reporting on VIP player performance, offering recommendations for improvement to the management team.
Requirements:
  • Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
  • In-depth understanding of your country's iGaming market, along with knowledge of player preferences.
  • Outstanding communication and interpersonal skills.
  • Bilingual or native level of Polish and good communication skills in English.
  • A customer-centric mindset with a commitment to delivering exceptional customer service.
  • Strong analytical capabilities with a data-driven approach to decision-making.
  • Proficiency in using CRM tools and other relevant software.
  • Ability to work effectively both independently and as part of a team.
  • Flexibility with working hours, as VIP player management may occasionally require evening and weekend availability.
  • Exceptional problem-solving skills and the capacity to remain composed under pressure.
  • Availability to work night shifts and weekends from home.


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