Senior Polish Speaking Customer Experience Manager

4 weeks ago

Limassol, Limassol, Cyprus Triskel Consulting Full time

**Job Summary**

We are seeking a highly skilled and experienced Senior Polish Speaking Customer Experience Manager to join our team at Triskel Consulting.

The ideal candidate will have a proven track record of delivering exceptional customer service, building strong relationships with high-value clients, and providing tailored experiences to ensure loyalty and satisfaction.

This is a challenging and rewarding role that requires a unique blend of technical skills, business acumen, and interpersonal abilities. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply.

**Key Responsibilities**

  • Develop and maintain strong, personalized relationships with high-value clients in the Polish-speaking market.
  • Provide customized support to clients, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
  • Gain an in-depth understanding of client preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize client value.
  • Continuously monitor and analyze client activity, identifying trends and opportunities to enhance engagement and retention.
  • Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to high-value clients in the Polish-speaking market.
  • Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to clients.
  • Handle client complaints and disputes with a focus on fair and efficient resolutions.
  • Provide regular reporting on the performance of high-value clients, accompanied by recommendations for improvement to the management team.

**Requirements**

  • Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on customer experience management.
  • Profound understanding of the Polish-speaking iGaming market, along with in-depth knowledge of client preferences.
  • Outstanding communication and interpersonal skills.
  • Bilingual or native level of Polish as well as good communication skills in English.
  • A customer-centric mindset with a firm commitment to delivering top-tier customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.
  • Proficiency in using customer relationship management (CRM) tools and other relevant software.
  • Ability to work effectively both independently and as part of a team.
  • Flexibility in terms of working hours, as customer experience management may occasionally require evening and weekend availability.
  • Exceptional problem-solving skills and the capacity to remain composed under pressure.
  • Estimated salary: $60,000 - $80,000 per annum.

**Why Join Us?**

Triskel Consulting offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to fostering a culture of innovation, collaboration, and excellence, and we believe that our employees are our greatest asset.

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