Highly Skilled VIP Client Relations Specialist
2 weeks ago
Triskel Consulting is a leading international player in the online entertainment sector, and we're building a new VIP team. As a Highly Skilled VIP Client Relations Specialist, you'll play a pivotal role in nurturing high-value clients within your market. Your primary responsibility will be to deliver exceptional customer service, build lasting relationships, and provide tailored experiences to ensure client loyalty and satisfaction.
Key Responsibilities
- Develop and maintain strong, personalized relationships with high-value clients in your market.
- Serve as the main point of contact for VIP clients, promptly addressing their inquiries, concerns, and requests.
- Provide customized support to VIP clients, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
- Gain an in-depth understanding of VIP client preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize client value.
- Continuously monitor and analyze client activity, identifying trends and opportunities to enhance client engagement and retention.
- Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP clients in your region.
- Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP clients.
- Handle VIP client complaints and disputes with a focus on fair and efficient resolutions.
- Provide regular reporting on the performance of your VIP clients, accompanied by recommendations for improvement to the management team.
Requirements:
- Bachelor's degree in a related field or equivalent work experience.
- Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP client management.
- Profound understanding of the iGaming market, along with in-depth knowledge of client preferences.
- Outstanding communication and interpersonal skills.
- Bilingual or native level of English as well as good communication skills.
- A customer-centric mindset with a firm commitment to delivering top-tier customer service.
- Strong analytical capabilities, with a data-driven approach to decision-making.
- Proficiency in using customer relationship management (CRM) tools and other relevant software.
- Ability to work effectively both independently and as part of a team.
- Flexibility in terms of working hours, as VIP client management may occasionally require evening and weekend availability.
- Exceptional problem-solving skills and the capacity to remain composed under pressure.
- Estimated salary: $80,000 - $100,000 per annum, depending on location and experience.
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