Lead a European VIP Team to Success

1 week ago


Limassol, Limassol, Cyprus Alpha Talent Solutions Full time
Job Description:

We are seeking an experienced VIP Team Leader to join our team at Alpha Talent Solutions. In this role, you will be responsible for managing a team of VIP Account managers and ensuring their daily tasks and responsibilities are carried out efficiently.

Key Responsibilities:
  • Manage the overall running of the VIP team
  • Develop and implement strategic plans to ensure VIP Managers grow within their roles
  • Achieving progress and hitting VIP targets by successfully managing the team and assessing the teams strengths & addressing weaknesses
  • Establishing productive and professional relationships with key personnel in assigned customer accounts and memberships
  • Manage and understand your teams markets and KPIs and take appropriate action to capitalize on opportunities and fill gaps
  • Improving upon current procedures and implementing new processes
  • Weekly reporting on team and market performance
  • Conducting regular 1-2-1s & Performance management
Requirements:
  • Worked in a VIP role for 2 years or more within the iGaming industry
  • Experience working as a Team Lead is mandatory, ideally as a VIP Team Lead
  • Bilingual in German and fluent English
  • Strong interpersonal skills
  • Working knowledge of Microsoft office
  • Excellent organisational and time-management skills
  • Excellent understanding of VIP Player Management
  • Strong People management skills
  • Excellent oral and written communication skills
  • Scheduling and work planning
  • Presenting and report skills
  • Good understanding of client/customer and market requirements and dynamics
  • Strong leadership skills with ability to drive a VIP team
  • Ability to work under pressure
  • Availability to work on shifts from 9am till 2:00am on rotation Monday to Sunday and public holidays (compensated accordingly)
  • Understanding of numbers and targets
Benefits:
  • Competitive Salary: €60,000 - €80,000 per annum
  • Working in a dynamic European company
  • Corporate events
  • Young and friendly team
  • Ability of career and professional growth within the company


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