Lead a European VIP Team to Success
1 week ago
We are seeking an experienced VIP Team Leader to join our team at Alpha Talent Solutions. In this role, you will be responsible for managing a team of VIP Account managers and ensuring their daily tasks and responsibilities are carried out efficiently.
Key Responsibilities:- Manage the overall running of the VIP team
- Develop and implement strategic plans to ensure VIP Managers grow within their roles
- Achieving progress and hitting VIP targets by successfully managing the team and assessing the teams strengths & addressing weaknesses
- Establishing productive and professional relationships with key personnel in assigned customer accounts and memberships
- Manage and understand your teams markets and KPIs and take appropriate action to capitalize on opportunities and fill gaps
- Improving upon current procedures and implementing new processes
- Weekly reporting on team and market performance
- Conducting regular 1-2-1s & Performance management
- Worked in a VIP role for 2 years or more within the iGaming industry
- Experience working as a Team Lead is mandatory, ideally as a VIP Team Lead
- Bilingual in German and fluent English
- Strong interpersonal skills
- Working knowledge of Microsoft office
- Excellent organisational and time-management skills
- Excellent understanding of VIP Player Management
- Strong People management skills
- Excellent oral and written communication skills
- Scheduling and work planning
- Presenting and report skills
- Good understanding of client/customer and market requirements and dynamics
- Strong leadership skills with ability to drive a VIP team
- Ability to work under pressure
- Availability to work on shifts from 9am till 2:00am on rotation Monday to Sunday and public holidays (compensated accordingly)
- Understanding of numbers and targets
- Competitive Salary: €60,000 - €80,000 per annum
- Working in a dynamic European company
- Corporate events
- Young and friendly team
- Ability of career and professional growth within the company
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