Customer Success Professional

3 weeks ago


Limassol, Limassol, Cyprus Emerald Zebra Full time
About Emerald Zebra

We are a leading online broker, regulated by the Cyprus Securities and Exchange Commission (CySEC). Our company has received over 40 prestigious international awards and recognition for its services.

Job Title: Customer Success Officer

We are seeking highly motivated and professional individuals to join our team as Customer Success Officers. As a key member of our support team, you will be responsible for providing exceptional customer service, handling client inquiries, and resolving issues in a timely manner.

Salary and Benefits

The annual gross salary range for this position is EUR 21,600 - 24,000, depending on experience and qualifications. In addition to a competitive salary, we offer a quarterly bonus, comprehensive global medical insurance plan, 24 working days annual leave, company discount card, corporate events, and Udemy Business unlimited membership.

Key Responsibilities
  • Assist clients worldwide through live support and handle customer requests through chats and emails in different languages.
  • Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records.
  • Demonstrate impeccable telephone etiquette and management.
  • Handle back-office queries.
  • Support clients with technical and troubleshooting issues.
  • Report to the management.
  • Deal with all departments to resolve issues.
  • Provide support and troubleshooting on the company's and MetaTrader trading platforms.
  • Liaise with the Compliance Officer regarding complaints and approval of accounts.
  • Provide all relevant information to clients regarding documents and materials for becoming a client.
  • Handling client inquiries appropriately and ensuring that high-level service is provided.
  • Promoting available products and services to clients.
  • Developing and maintaining excellent relationships with prospective and existing clients.
  • Contributing to team effort by achieving targeted results.
Requirements
  • Degree in Business Studies or any other related field.
  • Previous experience in a similar position will be considered as a major advantage.
  • Excellent command of the German and English language is a must. Knowledge of any other languages will be considered as an advantage.
  • Excellent spoken and written communication skills.
  • Ability to work efficiently under pressure.
  • Excellent computer skills (Microsoft Excel and Word).
  • Knowledge of MetaTrader platforms will be considered as an advantage.
  • Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday.
About You

You are a motivated and professional individual with a degree in Business Studies or a related field. You have experience preferably in a similar role, demonstrating excellent command of both German and English languages, with additional languages considered a plus. Strong spoken and written communication skills are essential, along with the ability to thrive under pressure. Proficiency in Microsoft Excel and Word is required, and knowledge of MetaTrader platforms is highly desirable.



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