Strategic Retention Team Leader
3 weeks ago
**Job Title: Strategic Retention Team Leader**
We are The Talent Hunter, a leading recruitment agency based in Limassol, Cyprus, and we are currently seeking an experienced Retention Team Leader to lead our team of Retention Agents.
Location: Limassol, Cyprus
Salary: $2,400 - $3,000 (dependent on experience) + Performance-based Bonuses
**About the Role:**As a Retention Team Leader at The Talent Hunter, you will be responsible for managing and mentoring a team of skilled Retention Agents. Your primary objective will be to enhance team performance, develop their skills, and achieve our conversion and retention objectives in a fast-paced setting.
Key Responsibilities:
- Lead, mentor, and coach a team of Retention Agents to ensure top performance and remarkable customer satisfaction.
- Develop and execute strategies aimed at improving client conversion rates and retention.
- Track key performance metrics (KPIs) and analyze data to uncover trends, areas for growth, and actionable insights.
- Hold regular one-on-one meetings and performance reviews to provide constructive feedback and support professional growth.
- Collaborate with other departments to ensure a smooth customer experience and effectively resolve any arising issues.
- Design and implement training programs to equip agents with essential skills and knowledge for success.
- Cultivate a positive team culture that emphasizes motivation, responsibility, and achieving high-performance standards.
- Stay updated on industry trends and best practices to enhance our conversion and retention strategies.
To succeed as a Retention Team Leader at The Talent Hunter, you should have:
- Fluency in French, German, English, or Hindi (both written and spoken).
- Previous experience in a leadership role or similar position in sales or customer service.
- A strong grasp of conversion and retention methodologies.
- Exceptional leadership, communication, and interpersonal skills.
- Proven expertise in data analysis, KPI tracking, and strategy implementation for improvement.
- Highly organized with the ability to manage multiple tasks effectively.
We offer a competitive salary based on experience, performance-based bonuses, opportunities for professional growth and development, and a vibrant and collaborative work environment in beautiful Limassol, Cyprus.
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