VIP Team Lead German Speaker Opportunity
4 weeks ago
We are seeking an experienced VIP Team Lead to join our team in Cyprus or Bulgaria. This is a dynamic opportunity for a skilled professional to lead a team of VIP Account Managers and drive business growth.
Job DescriptionThe successful candidate will be responsible for managing the overall running of the VIP team, developing and implementing strategic plans to ensure VIP Managers grow within their roles, and achieving progress and hitting VIP targets by successfully managing the team and assessing its strengths and weaknesses.
The ideal candidate will have worked in a VIP role for 2 years or more within the iGaming industry, have experience working as a Team Lead, ideally as a VIP Team Lead, and possess bilingual skills in German and English.
Key Responsibilities- Manage the overall running of the VIP team
- Develop and implement strategic plans to ensure VIP Managers grow within their roles
- Achieve progress and hit VIP targets by successfully managing the team and assessing its strengths and weaknesses
- Establish productive and professional relationships with key personnel in assigned customer accounts and memberships
- Manage and understand the team's markets and KPIs and take appropriate action to capitalize on opportunities and fill gaps
- Improve upon current procedures and implement new processes
- Conduct weekly reporting on team and market performance
- Conduct regular 1:1s and performance management
- Worked in a VIP role for 2 years or more within the iGaming industry
- Experience working as a Team Lead, ideally as a VIP Team Lead
- Bilingual in German and professional fluency in English
- Strong interpersonal skills
- Working knowledge of Microsoft Office
- Excellent organizational and time-management skills
- Excellent understanding of VIP Player Management
- Strong people management skills
- Excellent oral and written communication skills
- Scheduling and work planning
- Presentation and reporting skills
- Good understanding of client/customer and market requirements and dynamics
- Strong leadership skills with the ability to drive a VIP team
- Ability to work under pressure
- Availability to work shifts from 9am to 2am on rotation Monday to Sunday and public holidays (compensated accordingly)
- Understanding of numbers and targets
- Opportunity to work in a dynamic European company
- Flexible work hours
- Ability for career and professional growth within the company
- Corporate events
- Young and friendly team
- Opportunity to work in our office in Cyprus or Bulgaria
Salary: €45,000 - €60,000 per annum, depending on experience and qualifications.
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