VIP Team Leader for Global VIP Team
2 weeks ago
Job Description:
The ideal candidate will have extensive experience in managing high-performing teams within the online entertainment industry. As a VIP Team Lead, you will oversee a team of VIP account managers, ensuring they operate efficiently and effectively to achieve their daily tasks and responsibilities.
Your key responsibilities include:
- Managing the overall performance of the VIP team
- Developing and implementing strategic plans to enhance the growth and development of VIP managers within their roles
- Achieving progress and hitting VIP targets by successfully leading the team and identifying areas for improvement
- Maintaining productive relationships with key personnel in assigned customer accounts and memberships
- Monitoring market trends and KPIs to capitalize on opportunities and address gaps
- Enhancing current procedures and implementing new processes to improve overall efficiency
- Conducting regular 1:1 meetings and performance management sessions
Requirements:
- At least 2 years of experience in a VIP role within the iGaming industry
- Proven track record as a Team Lead, preferably in a VIP Team Lead position
- Bilingual in German and professional fluency in English
- Excellent interpersonal and communication skills
- Working knowledge of Microsoft Office
- Strong organizational and time-management skills
- Excellent understanding of VIP player management
- Strong people management skills
- Ability to work under pressure and maintain a high level of productivity
What We Offer:
- A dynamic and international work environment with a young and friendly team
- Opportunity to work in our office in Cyprus or Bulgaria
- Career and professional growth within the company
- Flexible work hours and corporate events
Estimated Salary:
€50,000 - €60,000 per annum
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