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Administrator, Customer Service Department

2 months ago

Nicosia, Cyprus Artemis Credit Bureau Ltd Full time

As a Credit Bureau, our mission is to collect, maintain and make available information concerning the economic behaviour of individuals and businesses. In order for the individuals to be able to exercise their rights according to the provisions of General Data Protection Regulation (GDPR), our Customer Service department receives and examines applications from individuals and responds in writing. The same service is also provided to businesses.

As part of the expansion of its Customer Service department, the organization wishes to recruit an “Administrator, Customer Service Department” on a contract basis for the duration of seven (7) months with a potential for renewal or for transformation of the position into a full-time employment.  

DUTIES AND RESPONSIBILITIES

  • Process applications from individuals according to the provisions of GDPR.
  • Process applications from businesses.
  • Explain the content of the Credit Report and of future products of the organization to the applicants.
  • Answer phone calls and handle email requests.
  • Archive applications and file documents.
  • Follow communication procedures, guidelines and policies.

REQUIRED QUALIFICATIONS

  • Bachelor’s Degree in Finance, Economics and Business or any other related field.
  • At least three (3) years of experience in Customer Service in the financial services industry.
  • Pleasant personality and ability to work efficiently in a team.
  • High degree of professionalism, strict adherence to policies and procedures.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Ability to handle information with utmost discretion. 
  • Strong communication and interpersonal skills.
  • Problem-solving skills.
  • Excellent written and oral communication skills in Greek and English languages.
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