Delivering Exceptional Client Experiences as a Senior Account Manager

2 days ago


Limassol, Limassol, Cyprus TOPTALENT Full time

About the Role

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We are seeking a highly motivated and experienced Premium Customer Success Officer to join our team at TOPTALENT. As a key member of our client success team, you will be responsible for delivering exceptional client experiences and driving business growth through effective relationship-building and service delivery.

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About the Opportunity

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This is an exciting opportunity to work with a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction. As a Premium Customer Success Officer, you will have the chance to develop and nurture long-term relationships with current clients, providing them with optimal service solutions and ensuring their continued satisfaction and loyalty.

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Key Responsibilities

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  • Develop and implement comprehensive client success plans to drive business growth and improve client satisfaction levels.
  • Build and maintain strong relationships with clients, understanding their goals, objectives, and pain points to deliver tailored solutions and services.
  • Monitor client satisfaction levels, gather feedback, and implement improvements where necessary to ensure exceptional client experiences.
  • Stay informed on industry trends and developments to provide expert advice and guidance to clients.
  • Present products and services to clients, showcasing their value and benefits and identifying opportunities for upselling and cross-selling.
  • Address client inquiries and resolve issues in a timely and professional manner, escalating to the appropriate department when needed.
  • Ensure both your organization and clients comply with the terms and conditions of contracts and maintain accurate records of client interactions.
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Requirements and Qualifications

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  • Native or fluent in French (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency.
  • A degree in Economics, Business, or a related field.
  • Minimum of two years experience in Client Relationship, Sales, Business Development, or Customer Support within the Forex industry.
  • Strong understanding of financial markets and financial instruments.
  • Familiarity with both technical and fundamental analysis.
  • Exceptional copywriting abilities.
  • Knowledge of key events, event parameters, and profile factors relevant to our industry.
  • Highly self-motivated with a strong drive to achieve and excellent communication and time management skills.
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Benefits and Perks

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  • Comprehensive Global Health Insurance Plan, covering both the employee and their immediate family from the start.
  • Unlimited access to Udemy Business for ongoing learning and development.
  • Company discount card offering savings on a wide range of products and services.
  • Corporate events and team-building activities to foster collaboration and engagement.
  • Opportunities for both professional and personal growth in a dynamic, fast-paced environment.
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What We Offer

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We offer a competitive salary package, including a base salary of gross 3,000 EUR - up to €3500 EUR gross/month + performance bonus, as well as opportunities for both professional and personal growth in a dynamic, fast-paced environment.

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How to Apply

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If you are a highly motivated and experienced professional looking for a new challenge, please visit our career page at https://www.careers-page.com/toptalent-2 to explore this exciting opportunity and apply today.



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